Osmind Patient Portal | Neuromend



Patient Portal

Getting Started

To get started, download the mobile app. On the iPhone, click this link to download the app (alternatively, search “Osmind” in the app store). For Android users, click this link to download the app (or search “Osmind” in the Google Play Store).




You will receive an email and text message once your provider invites you to the system. This message will contain all the information you need to get started as well as what you should expect.

The email is sent from hello@joinosmind.com; please check the spam or promotions folders in your inbox if you can’t find it. Please email support@osmind.org if you require assistance.


If you have any questions or need assistance, please email care@osmind.org. We are always here to help.

If you are interested to learn more, please read this whitepaper on measurement-based care.

About Osmind

Osmind builds software to improve people’s mental health journeys.

At Neuromend, we've chosen to work with Osmind as part of our commitment to quality and evidence-based practice.

The Osmind platform is a central hub for us to track your progress and communicate in between appointments.

It enhances the care you receive, facilitates communication with our clinic, and helps you keep track of medications and other parts of your treatment plan. It also helps you submit out-of-network insurance claims for your treatments at our clinic.


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What to expect

The app will send you notifications with things your provider has designed into your treatment plan. Therefore, it is important that you follow the app’s instructions in a timely manner.

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Your provider will ask you to track how you are doing between visits, using mood scores and/or validated questionnaires.

You will receive notifications and text messages to remind you to complete these measures. This helps your provider track your progress together.

Many studies have shown that using such rating scales improves how people feel. Measurement-based care has been shown to improve outcomes. Your provider uses evidence-based practices to provide the highest quality of care.

Your provider only monitors the app during business hours. Please do not use this app to communicate if you are having an emergency — in that case you should call 911 and contact emergency services. This app is not designed for use during emergency situations.
Your clinic can track your progress and communicate efficiently

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Please use the platform to journal about your progress, send secure messages to our clinicians or staff, and more.
Your clinic may use the platform to remind you to take medications or complete parts of your care journey such as specific exercises or preparation/integration content. Please follow the instructions on when/how to take any medications and log any information we ask for as part of your treatment plan.

You will become more engaged in your care, giving you more control over your health. Your clinic will be able to see which interventions work and adjust your treatment plan accordingly.

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The app helps you submit insurance claims for your treatments

You can use the app to submit a claim to your insurance company for reimbursement. All you need is the superbill (itemized receipt with medical information that your provider gives you after treatments) and about two minutes to input information into the app — and we take care of the rest! No need for snail mail, faxing, or the insurance company pretending it lost the claim. We help you get more money back, faster.